Refund policy

Physical Products

We have a 30-day return policy for physical products. To be eligible for a return, your item must be in the same condition you received it, unread or unused, with original packaging intact. You will need your receipt or proof of purchase.

To start a return, contact us at info@multiverseofheroes.com. Returns must be authorized before sending items back. Items sent without prior authorization will not be accepted. Once your return is approved, we will send a return shipping label and instructions. Please note that returns are shipped to: Multiverse of Heroes, LLC., 4012 S Rainbow Blvd, Suite K., PMB1001, Las Vegas, NV 89103.

Damages and Issues

Inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at info@multiverseofheroes.com so we can make it right.

Non-Returnable Items

We do not accept returns on sale items, gift cards, graded comics once removed from their shipping packaging, or pull box books (except damaged or wrong ones; see Pull Box below). Please contact us with any questions about a specific item before purchasing.

Exchanges

The fastest way to get what you want is to return the item you have and place a new order once your return is accepted.

Refunds on Physical Products

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process the refund. If more than 15 business days have passed since approval, contact us at info@multiverseofheroes.com.

Digital Subscriptions (FOC Intelligence)

All sales of digital subscription products are final. Because access to subscription content is granted immediately upon purchase, we do not issue refunds on FOC Intelligence subscription fees. If you believe you were charged in error, contact us at info@multiverseofheroes.com and we will review your case. You may cancel your subscription at any time; cancellation takes effect at the end of your current billing period and you retain access through that date.

Pull Box (Preorders)

Our pull box lets you order comics before they come out. The full rules are on How Your Pull Box Works. The short version:

  • Cancelling: before a book's FOC (final order cutoff, the last day a shop can order it), you can remove it from your pull box at no cost, or cancel a book you already paid for and get a full refund. After its FOC, we've ordered it for you, so it's locked in.
  • Returns: pull box books can't be returned. If a book arrives damaged or isn't the one you ordered, email info@multiverseofheroes.com and we'll make it right.
  • Delays: if a publisher delays a book you paid for, we email you the new date. It ships in the box for its new week with no extra shipping, or you can ask for a refund any time before it ships. If it's delayed a second time or more than 30 days, we need your OK to keep it; if we don't hear from you by the day we give you, we cancel it and refund you in full.
  • Cancellations and shortages: if a publisher cancels a book, or we can't send a copy you paid for, we refund that book in full.
  • Unpaid bills: if a bill isn't paid by its due date, those books go back on our shelf and your pull box limit drops. Any bill that isn't paid can mean we close your pull box, and more than one likely will.
  • Refund timing: a refund you ask for goes out within a day or two; a refund for a copy we came up short on, or one that reached us damaged, goes out the same day. Every refund goes back to the card you paid with. From there it's up to your bank: the money can take up to 10 business days to show on your statement.